FAQ – Frequently Asked Questions

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Everything you need to know about Livora jewelry, shipping, and returns.

Product & Quality

Is your jewelry really 925 sterling silver?

Yes — 100%. All Livora jewelry is crafted from genuine 925 sterling silver, which means it contains 92.5% pure silver. This is the international standard for real silver jewelry, and every piece we sell meets this standard. You may see a small "925" hallmark stamped on the piece.

Will the jewelry tarnish or turn my skin green?

925 sterling silver is a high-quality metal that resists tarnishing far better than base metals. With proper care — keeping it dry, storing it in a pouch when not worn — your Livora jewelry will stay beautiful for years. Unlike cheap alloy jewelry, it will not turn your skin green.

How do I care for my sterling silver jewelry?

Keep it away from perfume, lotion, and chlorine. Remove before swimming or showering. Store in the pouch or box it came in. To clean, gently polish with a soft cloth. For deeper cleaning, a mild soap and warm water works well — just dry thoroughly afterward.

Are your pieces suitable for sensitive skin?

Yes. 925 sterling silver is hypoallergenic and safe for most people with sensitive skin. It does not contain nickel, which is the most common cause of jewelry allergies.

Shipping & Delivery

How long does shipping take?

Orders are processed within 1–3 business days, and standard international delivery typically arrives within 10–20 business days. Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way.

Do you offer free shipping?

Yes! We offer free worldwide shipping on all orders. No minimum required, no hidden fees — what you see at checkout is what you pay.

Do you ship internationally?

Yes, we ship worldwide. Whether you're in Europe, North America, Asia, or anywhere else, we'll get your order to you. Delivery times may vary by region.

How do I track my order?

As soon as your order ships, we'll send you a confirmation email with a tracking number. You can use this to track your package in real time on the courier's website.

Orders & Returns

What if I'm not happy with my order?

Your satisfaction is our priority. If you're not happy with your purchase for any reason, contact us within 30 days of receiving your order and we'll make it right — whether that's a replacement, exchange, or refund.

Can I cancel or change my order?

We process orders quickly, but if you need to make a change, contact us as soon as possible at liroy2597@gmail.com. We'll do our best to accommodate your request before the order ships.

My item arrived damaged. What do I do?

We're so sorry to hear that. Please take a photo of the item and email us at liroy2597@gmail.com with your order number. We'll make it right at no cost to you.

Discounts & Payment

How do I use my discount code?

At checkout, you'll see a field labeled "Discount code." Enter your code there and click Apply. The discount will be deducted from your total before payment. New customers can use WELCOME10 for 10% off their first order.

What payment methods do you accept?

We accept PayPal for secure checkout. With PayPal you can pay using your PayPal balance, bank account, or any major credit or debit card — all without sharing your card details with us. Every transaction is protected by PayPal's full Buyer Protection.

Is it safe to buy on Livora?

Absolutely. Our store runs on Shopify, one of the most trusted e-commerce platforms in the world, with industry-standard SSL encryption. Payments are handled by PayPal, which means your financial information is fully protected at every step.

Still Have Questions?

Our team is happy to help. Reach out and we'll get back to you within 24 hours.